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Teller I - Williams

Division: Consumer Banking
FLSA Status: Non-Exempt
Reports To: Branch Sales and Operations Manager and/or Branch Manager
Supervises: No supervisory responsibility
Location: 3410 Williams Boulevard, Kenner, LA 70065

Job Summary:

Provide prompt, efficient and friendly service involv ing th e receipt and payment of cash and checks to customer and customer inquiries. Acknowledge cust omer needs with suggestions appropriate to the bank’s services. Follows the established bank policies and procedures for this position and follows the supervisor’s direction.

Job Duties:

  • Accurately conduct all credit and debit transactions including but not limited to receiving and paying of cash, checking and savings deposits/withdrawals, checking endorsements, and loan transactions.  Ensure all regulatory requirements are met timely, for example, CTR’s, SAR’s, etc.
  • Verify and balance cash drawer, balance and prepare daily work using processes in accordance with standard procedures. 
  • Issue traveler’s checks, money orders, and official bank checks.
  • Keep proper cash supply while assuring teller area is secure; follow all security policies and procedures  
  • Verifies night depository envelopes and maintains accurate transactions logs 
  • Verifies mail deposits and prepares documentation for mailing customer receipts  
  • Answers telephone and takes messages 
  • Introduces new products and services for cross-selling while following bank procedures  
  • Understands branch capture workflows and keeps appropriate teller balancing records
  • Deliver excellent customer service to all bank customers. 
  • Can recognize when it is necessary to refer customers to the platform and/or other lines of business.
  • May be handling ATM transactions, including balancing of ATM. 
  • All other duties as assigned by a supervisor
  • This position may or may not be a float position (Float meaning travels to various branches as needed)
  • This position may be full-time or part-time

 

Job Descriptions:

Job Title Job Code Minimum Education Requirements, Desired Years of Relevant Experience, Skills & Knowledge Pay Level Key Differences
Teller I Teller I
  • High school diploma or equivalent
  • 0-1 year of cash handling experience
  • Able to maintain confidentiality
  • Attention to detail
  • Alertness regarding fraud
  • Personal computer knowledge and data input experience
  • Excellent written and oral communication skills
  • Excellent customer service skills
  • Familiarity with bank products
  • Operate office equipment (fax, copier, calculator, coin, branch encoding machines, etc.)
Non-Exempt
  • Entry-level teller who is the bank's primary contact with the public. Work under direct supervision and choose from a variety of established procedures to accomplish assigned tasks.
  • Work is routine and instructions are usually detailed.
  • Resolve basic questions and problems and refer more complex issues to the next level.
  • Is learning about the organization and the job.
  • Decision-making is limited.
Teller II Teller II
  • High school diploma or equivalent
  • 1+ years experience
  • Skilled in balancing a drawer
  • Excellent customer service and communication skills
  • Proven experience in product sales and/or referrals
  • Has a full understanding of all bank products
  • Experience in handling additional bank responsibilities, such as safe deposit, currency transactions, and cash box, CTRs, ATMs, payroll and vault duties
  • Understands and applies consumer policies and procedures
  • Basic knowledge of platform duties
  • This in addition to skills and knowledge of Teller I position
Non-Exempt
  • Intermediate-level teller position.
  • May work swing shift (50% teller, 50% RB). Percentages of time will vary as needed.
  • Use established procedures and work under moderate supervision to perform assigned duties.
  • Comfortable with cash handling.
  • Is assigned to additional duties, such as, but not limited to safe deposit, currency transactions, and cash box, CTRs, ATMs, payroll and vault duties.
  • May train and coach teller staff as needed.
  • Make judgments regarding the validity of information.
  • Resolve routine questions and problems and refer more complex issues to higher levels.
  • Has limited authorization latitude.
  • Approve teller transactions as appropriate.
  • Assist with teller and/or vault audits.
  • May have some vault responsibilities.
Senior Teller Senior Teller
  • High school diploma or equivalent
  • 2+ years experience
  • Skilled in balancing a drawer
  • Excellent customer service and communication skills
  • Thoroughly knowledgeable on teller and bank policies and procedures
  • Knowledgeable of all platform duties
  • Skilled in handling additional bank responsibilities, such as safe deposit, currency transactions, and cash box, CTRs, ATMs, payroll and vault duties
  • Proven experience in product sales and/or referrals
  • Basic knowledge of BOM tasks
  • Good leadership and training skills
  • This in addition to skills and knowledge of Teller II position
Non-Exempt
  • Regarded as a subject-matter expert and seasoned teller.
  • May coordinate and oversee scheduling and workflow of teller staff.
  • May perform platform duties as necessary.
  • Ensures teller staff compliance with bank policies and procedures.
  • May train and coach teller staff as needed.
  • Approve teller transactions as appropriate.
  • Work under moderate to minimal supervision.
  • Perform work that is varied and be somewhat difficult.
  • Has some latitude for decision-making.
  • Resolve most questions and problems through knowledge of established policies and refer only the most complex issues to higher levels.
  • Assist with teller and/or vault audits
  • May have vault responsibilities
  • May serve as a back-up to the BOM

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